LastPass
Reviews and Complaints
Alliston, Ontario
Cancel subscription
No way to get a hold of support to cancel subscription. Cant log on to account no help provided. Not impressed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naugatuck, Connecticut
Extremely pissed off customer
LastPass have not contacted me.So, I still don’t know how to cancel my account and prevent future Direct Debits from LastPass.
Create a better company!
I need to cancel my subscription and ensure my credit card is never charged again.
How do I do that? I cannot speak to a human being, nor email a human being.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Resolved: No one but a bot and nothing has gotten solved. Need agent and can’t get a human so I can renew. Service poor. Used to be good.
Company fixed the issue and I have been provided with apology. They signed me back up as a premium user.
I had a receipt, but there was no human to talk to, because they said I was a free user and not allowed to utilize a troubleshooter. Somehow, they saw my issue and fixed it.
User's recommendation: Every customer is a future customer. Haven’t been able to get a human for weeks. Won’t let me renew, so now I can’t get an agent.
Page, Arizona
Change billing credit card
I was directed twice to the website, used the automated system, never addressed my concern. I never spoke to a rep.
then the call was disconnected.
I wasn't able to access account settings. I spent 2 frustrating hours and still not able to change my billing credit card
Stuttgart, Baden-Wurttemberg
You must call the support to cancel the subscription
What the *** I just wanted to get out of my contract...
Such a waste of time to talk to the support, and I had to call them twice because the cancellation email was missing.
Service Level Rock bottom
User's recommendation: get something else
Kewanee, Illinois
Your system will not let me renew what was my active premium account
As receiving notice to renew which I thought was on auto renew your system keeps saying Oops something went wrong. This is distressful as now I am locked out and you cant help me via phone.
User's recommendation: Since your problem solving is poor I’m not expanding to my company service as yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am locked out
I have a valid Master Password, but it would not recognize it, so I tried to reset it. In doing so, it told me, "You tried sending too many SMS messages. Please try again in a little while." I am getting nowhere with accessing my account, which holds my Word sites/passwords.I now have been at this for two days.
I have been a customer for several years and have updated my master password at least three times in its existence.
Preferred solution: Back into my Lastpass account
Hi Noreen, When requesting SMS messages, in case you've reached the daily SMS rate limit, you must wait at least 24 hours and try again. In case additional assistance is needed, LastPass provides multiple Support channels for our users depending on your subscription type.
Please do not publish any personal information here, and open a Support ticket in our Support Center by following the steps in the below Support Article and clicking "Request help logging in": https://***/s/document-item?bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus We are looking forward to connecting with you via our Support Center to provide the assistance you deserve. Kind Regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't log in
Not able to recover account. Not made aware of requirements before needed and then too late to do.
I can't reach a person to resolve my issue about not being able to log in. My password is blocked and I'm getting a message that recovery is not available for the email I have been using for years.
- Like it
- Too hard to get help
Preferred solution: Back into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Adda (cont’d)
So, I see from my review of finding their phone number (866) that they won't let me post it here. 890!
Maybe this 6809 will work. Shame on you, LastPass!
Preferred solution: Nothing. They should make it easier to contact them.
User's recommendation: Find the contact number here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarkston, Washington
Did not order family last pass
Did not order family version of last pass. Only single user
What do you not understand what I am saying? Please delete the billing for the family plan
Hello Mikyla, To review your request, please create a case to contact LastPass support directly by going to https://***/s/contact-us?language=en_US, login with your LastPass credentials and select the option "call me" to receive a call from one of the support agents to assist you with your request,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Lost password
No live customer service that I could find. Aggravating, to say the least.
Program won't log in with current or past password or fingerprint since I switched to new phone. Can not for the life of me get a live human for customer support.
User's recommendation: Poor customer service
Seattle, Washington
Unable to complete website payment for new account
The website kept deleting the line listing country on my cellphone. Switched to a laptop and problem as resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled and they kept charging me
I got a charge 2 years after I cancelled. They have ZERO way to contact them so there is no support. I am beyond annoyed.
- Have zero support and they are stealing from past customers
Preferred solution: Full refund
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not login.
I changed my Master password, but still can not login. I would like to be helped. I think you know how important this is.
Preferred solution: Apology
User's recommendation: Do not use LastPass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Granite Bay, California
Won't accept a valid master pw
LastPass doesn't recognize master password; tried all their ways to recover, restore and everything else, nothing worked!
Can't enter a valid master pw. The following prompt comes up.
To continue:
Check your inbox for an email from LastPass: bo***@surewest.net
or
Review your login info and try again
Did LP do an update that is causing this problem?
Spent 6 hours yesterday to try to resolve. Now have two lap tops that LP won't work on.
One a Chromebook using Google Chrome and the other a HP running Firefox.
Please help resolve this problem. Thank you
User's recommendation: LP may stop working for you and cause all kinds of problems.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Zorian, LastPass provides multiple Support channels for our Premium subscribers. Please do not publish any personal information here, and open a Support ticket in our Support Center by following the steps in the below Support Article: https://***/s/document-item?bundleId=lastpass&topicId=LastPass/billing_report.html&_LANG=enus Note: For the Case Reason, select Billing.
We are looking forward to connecting with you via our Support Center to provide the assistance you deserve. Kind Regards