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Contact LastPass Customer Service

LastPass Phone Numbers and Emails

Toll-Free Number:

  • (800) 830-6680
Call customer service
Send Message

Sales/ Reservations:

  • (833) 854-6520

LastPass Emails:

Customer Service
Legal
Data Processing Addendum, Privacy Inquiries
Media
Affiliates, Press Inquiries
dmcareporting@lastpass.com
DMCA Inquiries
sales@lastpass.com
Is this your business?

LastPass Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • LastPass Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email

  • The best phone number to call LastPass is 8008306680. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 34% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 2 minutes.

  • Be prepared for the call as LastPass may ask you for the following information to identify you as a customer: first and last name, email or customer id or account no.

View full overview ›

How to Contact LastPass Customer Service?

Most Popular Number:

(800) 830-6680
Total calls: 1 603 Issues resolved: 16 Last call: Nov 8, 2025

LastPass customer service phone number is 800-830-6680. This is a toll-free line for general consumer requests and inquiries. Call this line if you have questions about pricing or personal and business plans. Also, you can get in touch with LastPass customer care team in case of having any technical issues or difficulties entering or using your account.
The best day to contact the company via phone is Saturday. Avoid calling LastPass on Thursdays as the wait time on this day is the longest and it may take a while for your concern to be addressed.

LastPass email address for customer care assistance is support@lastpass.com. To get in touch with the sales department, drop an email at sales@lastpass.com.
If you need to contact the company on the matter of the DMCA notice, send your email to
dmcareporting@lastpass.com. In case of having privacy inquiries, email the company at privacy@lastpass.com. To address issues connected with the data protection addendum, send an email to dpa@lastpass.com. All other legal issues and inquiries can go to legal@lastpass.com.
If you are a media representative seeking to contact the PR department, drop an email at press@lastpass.com.

The company is headquartered in Boston. LastPass address for the main office is 333 Summer St.,
Boston, Massachusetts 02210, United States. To contact the company via regular mail, you can use this address. Currently, this is the only office owned by LastPass while corporate data centers are located in Las Vegas and Grand Rapids.

The company operates Monday through Friday from 9 am to 5 pm EST. However, the operation hours may change during the holiday season. Please contact LastPass customer support team to find out whether the company is closed during major holidays.

PissedConsumer Club

Contact Information

LastPass Website:

LastPass Help Center:

Corporate Office Address:

LastPass US LP
333 Summer St.
Boston, Massachusetts 02210
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Other Locations:

LastPass Technologies Canada ULC

410 Charest Est, Ste 250

Quebec City, QC G1K 8G3


LastPass UK Ltd.

5 New Street Square

London EC4A 3TW

United Kingdom


LastPass Australia Pty. Ltd.

Level 17 Angel Place

123 Pitt St.

Sydney, NSW 2000

More contact details

LastPass Customer Service Reviews

1.4 / 5
Bad
See all 329 reviews
Brennan G Uvp
So far getting help seems impossible
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I have a user (the CEO) that isn't receiving emails to log back into the service, and they have no chat, no email, no phone, just "go to the community." There is no direct way to open a ticket, and I need help from them, not the community that cannot access their systems to check. "Frustration" is just one word I would use as a description.

Duane S Ocl
No customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They dont seem to care about their customers they just want the money once you pay you cant get a hold of them to cancel or to get logged in when you have a problem

Matt T Ugf
Zero Customer Support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Problem with your account? Tough.

Cant log in? Tough. Need tech support?

Good luck. This isnt a companyits just an app that holds all of your most important information that is unrecoverable.

Duane S Ocl
I’ve gotten no response cannot use their product
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Until they respond to my questions, I cannot use their product for I cannot sign in even after payment for a year subscription

How Good is LastPass's Customer Service?

arthur g Ydy
arthur g Ydy
Feels Disappointed | Mar 12, 2025

Not able to recover account. Not made aware of requirements before needed and then too late to do.

Read full quote
Jassica Aiu
Jassica Aiu
Feels Disappointed | Feb 25, 2025

No live customer service that I could find. Aggravating, to say the least.

Read full quote
Hercules Gtb
Hercules Gtb
Feels Disappointed | Sep 30, 2024

Absolutely terrible. Unable to reach a human to talk to. Lastpass chat was awful. Did not help me at all.

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jerry h Wfb
jerry h Wfb
Feels Disappointed | Sep 28, 2024

Terrible experience! If y ok need customer support, this is not the company.

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Loie Vxt
Loie Vxt
Feels Disappointed | Sep 04, 2024

I didn't talk to them. I wanted to cancel Lastpass and to stop being charged for it.

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Kirbie Wen
Kirbie Wen
Feels Disappointed | Aug 02, 2024

Couldn’t contact anyone! Got a new Apple phone and when I transferred LastPass to phone I couldn’t open because I couldn’t remember master password even with hint! Tried several tutorial videos to no avail. Debating whether to look for new service or create a new account and manually copy from old phone!

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Summary of LastPass Customer Service Calls

1.7K TOTAL
CALLS
02:05 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LastPass?

Account Question:

  • “Can't login anymore into my vault”
  • “Death of member”
  • “Unable to login”

Request for Information Question:

  • “Assistance getting into my account.”
  • “Need support”
  • “Customer support”

Product/ Service Question:

  • “Last pass pinned to chrome failed and now is not letting me sign in. I need to be able to sign in to get to email and everything else so I can reinstall last pass, pin it to chrome and get to my other accounts”
  • “Won’t work using chrome on iphone”
  • “Don’t have access to email to verify my lastpass”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel account”
  • “Renewing issues”

Payments and Charges Question:

  • “Payment email notice”
  • “A charge on my credit card I don’t recognize”
  • “Get into LastPass to send a payment through please call me”

Return/ Replace Question:

  • “Change billing credit card”
  • “Need to change credit card number for auto renew. Online support won't accept my phone number”
  • “I am using the using the correct password but I can't login”

Website/ Application Question:

  • “Unable to complete website payment for new account”
  • “Can’t launch websites thru LastPass.”
  • “Install last pass!”

Staff Question:

  • “Customer service”
  • “Discontinue service”
  • “Pay for premium service”

Cards Question:

  • “To STOP blocking the Three Credit bureau’s from doing checks to allow me get a credit card”
  • “Can't enter in my credit card information”
  • “Update credit card payment”

Refund Question:

  • “Refund required”
  • “Refund”
  • “To get a refund not satisfied with customer service”

Shipping and Delivery Question:

  • “I cannot get the remote control button when I'm in a meeting”

Other Question:

  • “Need to open my last pass vault”
  • “Emergency”
  • “Lost email address”

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