Contact LastPass Customer Service
LastPass Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 830-6680
Sales/ Reservations:
-
1 (833) 854-6520
LastPass Emails:
LastPass Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| LastPass Customer Service Rating | 4 out of 5 |
| Contact Method Distribution | 90% phone, 10% email |
| Most Popular LastPass Phone Number | 1 (800) 830-6680 |
| Most Popular LastPass Email Address | support@lastpass.com |
| Average Hold Time | 00:06:59 |
| Average Calls duration | 2 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| LastPass Live Agent Availability | 4% of callers successfully reach a real person |
| Common Reasons for Contact | Account, request for information and product/ service |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to LastPass | First and last name, email or customer id or account number |
How to Contact LastPass Customer Service?
Most Popular Number:
| Total calls: 1 648 | Issues resolved: 16 | Last call: Mar 13, 2026 |
Contact Information
LastPass Website:
LastPass Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Other Locations:
LastPass Technologies Canada ULC
410 Charest Est, Ste 250
Quebec City, QC G1K 8G3
LastPass UK Ltd.
5 New Street Square
London EC4A 3TW
United Kingdom
LastPass Australia Pty. Ltd.
Level 17 Angel Place
123 Pitt St.
Sydney, NSW 2000
Summary of LastPass Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call LastPass?
Account Question:
- “Can't sign in”
- “Password suddenly not working”
- “Problems with account”
Request for Information Question:
- “Need to talk to someone”
- “Need help canceling auto premium account”
- “Need to speak to human being about upgrading my account”
Product/ Service Question:
- “Not working correctly”
- “Resetting password”
- “Problems resetting password”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel account”
- “Renewing issues”
Payments and Charges Question:
- “My credit card expired and I need to update it. Plus I’m not a free user, I’m a premium customer”
- “Remove this from my computer or I will sue for unauthorized”
- “Payment email notice”
Return/ Replace Question:
- “Change billing credit card”
- “Need to change credit card number for auto renew. Online support won't accept my phone number”
- “I am using the using the correct password but I can't login”
Website/ Application Question:
- “Unable to complete website payment for new account”
- “Can’t launch websites thru LastPass.”
- “Install last pass!”
Staff Question:
- “Buy service”
- “Customer service”
- “Discontinue service”
Cards Question:
- “To STOP blocking the Three Credit bureau’s from doing checks to allow me get a credit card”
- “Can't enter in my credit card information”
- “Update credit card payment”
Refund Question:
- “Refund required”
- “Refund”
- “To get a refund not satisfied with customer service”
Shipping and Delivery Question:
- “I cannot get the remote control button when I'm in a meeting”
Other Question:
- “Pissed”
- “Bxbx”
- “Trouble”
Compare LastPass Customer Service To
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