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LastPass

www.lastpass.com
What is your customer experience with LastPass?

LastPass Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • LastPass has 2.1 star rating based on 187 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend LastPass to a friend or colleague.

  • Rating Distribution
  • Pros: When it worked, Easy access to passwords when it actually works, High security.
    Cons: Customer support, Customer service, Customer service does not exist.

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Media from reviews

LastPass - Your system will not let me renew what was my active premium account
Lastpass masterword and phrase forgotten and can not recover accountLastPass - Login helpLastPass - Login help - Image 2LastPass - Login help - Image 3LastPass - Issue with personal last pass account linking to enterprise accountLastPass - Paid for Premium but it show free
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Top LastPass Reviews

Positive Review

"964288****"

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MfI was not able to talk with the help person I paid lastpasscontinuos for be able to use my phone and I did but no security question was ask to me be able of...

Critical Review

"Lost all my data"

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Terrible terrible company that irresponsibly managed my data and I lost complete access. They don't care either. User's recommendation: DO NOT TAKE THE RISK

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Anonymous
map-marker Allentown, Pennsylvania

Long-time user. Now a poor customer service experience

After signing in to my account on my laptop, I keep getting a 'Welcome to your Vaut!" message, and 'Add your first password'. When I try to access my passwords nothing happens.

My mobile Lastpass app works just fine. There doesn't seem to be ANY customer support to help with this problem. I tried their "Chat" feature but it was pathetic and not helpful.

There does not appear to be a customer service number to talk with a live person. VERY DISAPPOINTING.

I would not recommend LastPass.

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User's recommendation: Try a different platform-Don't use LastPass

Resolved
Redell S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Too much hassle with being locked out and password doesn't work

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Updated by user Apr 26, 2025

Company fixed the issue and I have been provided with apology. canceled my subscription

Original review Apr 11, 2025

This software needs to be updated to work with different browers. The hassle of being locked out of your account and can't talk to anyone to get immediate help is ridiculous.

Having to change passwords often and still get locked out. It doesn't recognize your email address yet they send you and email is crazy. Not very happy at all.

Don't think I will renew my upcoming renewal. Too much hassle and time consuming.

View full review
Pros:
  • When it worked
Cons:
  • Not user friendly bad product

Preferred solution: Deliver product or service ordered

User's recommendation: RUN until it is fixed RUN

Neil J Aht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Lost all my data

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Terrible terrible company that irresponsibly managed my data and I lost complete access. They don't care either.

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User's recommendation: DO NOT TAKE THE RISK

Resolved
Donyell Tdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Resolved: Why did little padLocks just show up

Updated by user May 29, 2025

Company fixed the issue and I have been provided with apology.

Original review May 14, 2025

I asked a question and you didnt answer it. Why did little padlock emojis just show up on my list of associats?

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User's recommendation: Answer the question ot call for clarification.

Resolved
Daven Ram

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Online chat not helping. Master PW not working

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Master password not working I cant access passwords I have free account so apparently I cant access direct phone support

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Preferred solution: Phone help

Resolved
Donyell Tdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Resolved: Cut off from a service call.

All was a 10 until I was cut off. Al I want is to get back in touch either you. ZZZZZdddddfffffggggg hhhhh rrrrr

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Rio Tnb
map-marker Fort Lauderdale, Florida

964288****

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MfI was not able to talk with the help person

I paid lastpasscontinuos for be able to use my phone and I did but no security question was ask to me be able of use my phone

Pi need to talk with one person in Spanish because is more easy tome understand the helper

I had a help on the phone and I asked if I can talk in Spanish because his accent was very difficult to

View full review

User's recommendation: Ppl

Traniyah Ybk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Cannot get into my account on Last Pass

Locked out of my account. You do not recognize my email address. I use my face as id and am not home to recover my password

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Kirk L Guq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No verification email. No live agent and when I got a phone # they said submit it on line.

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Better no verification email. No live agent, and when I got a phone number, they said to submit it online. I've spent the last 2 hours trying that, just going around in circles.

View full review
Pros:
  • When working it has worked great for me
Cons:
  • Today was the biggest con

Preferred solution: Access

User's recommendation: If you have a problem, good luck. I've been a customer for 10 plus years, this is ridiculous.

Kita Bdu
map-marker Wildwood, Florida

Login issue!

Unfortunately, I was not able to speak with a Live representative to assist me with my Login issue. With that being said, I received an Email from Last Pass last Week - it informed me that because of my inactivity with Last Pass (over a 2 Year Period) my account would be terminated in 3 Days.

By the time I responded to this Email my attempts to sign in, retrieve my Password, and submit a new Password was ineffective.

Would you please contact me via my Cell # (732-261-****) to rectify my problem. Thanks!

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John S Ttl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

According to this site Lastpass hasn't looked at my request so read on

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Original review updated Jan 04, 2025

Following what I said in the paragraph onwards after this I still haven't been contacted by LastPass which pains me to say until this issue I thought LastPass was the bees knees but now unless they do the right thing I can't say they are great anymore. While they don't do anything I'm without all of my sites passwords meaning I'm stuck, and I've told them I can't do anything I tried everything to contact LastPass, but they have not helped me.

Like I said, the following was what I put down first.

This is related to my request for help from LastPass. When I followed a link at the beginning I filled things out explaining about my issue and hoped that LastPass would do the correct thing, but later I found that the form was for pissedconsumer and now having tried to get through to LastPass again I get an email from pissedconsumer telling me LastPass as passed over my email thus leaving me in a mess, The only details I have for my passwords is the regular ones meaning I can't get into any of my other 50 or so accounts because I don't write passwords down and now because I don't have money to pay for a LastPass account I feel I've been, the next word I don't like saying because of my beliefs, but it's how I feel, ---- on (in the end I couldn't put it down) because I don't have money for extras due to having to live in housing with care because of my health and disability issues which the council takes 75% of my pension and that's before Citizen housing add extras on the rent regardless of whether you use or don't use what the charges are for which means they take £40 from me every month for nothing. Because LastPass won't help me, I can't get to any freeware attached to some of my accounts and that grieves me to think that a big company can roll over you as if you don't matter, certainly LastPass shouldn't be like this nobody can afford to have their name blackened by treating people wrongly and if it's because of being on this site then I've said how that came to be and if it's why I'm being treated wrongly then being petty isn't the right thing to do. What gets me is that I clicked in LastPass which in the end turned out to be, well this site so what went wrong and why should LastPass push me aside is it one rule for one and another for others.

Please help me get back to my accounts so that I can get back to learning to write a story, which without my LastPass account I can't carry on with it or anything else when I don't have my passwords to numerous accounts. Can someone push LastPass in the right direction or do I stop giving to children everyday I'm out it's not a fortune, but £5 a day is a lot for me with my circumstances. I think the five a day £1 to each one is enough because most give what my target is that at least one smile a day be given and always that's the least, so I achieve my target and all comes from 18yrs of my life being the worst and all because I talked about my Mother which my step mum didn't like so the buckle of a belt on my back was used which led to some work on the skin on my back and I still have a long scar to remind me, not something I'd want any child to go through. I've been giving for 14yrs now, well it's just the start of the 15th year from this month so if I didn't give to children I could have paid for LastPass, but it means more for me to give to some others and children are what our life is all about setting them right for there journey in years to come.

Let's see if LastPass will reply now and tell me if they want the money I give to children, or will they let me carry on giving children a reason to smile. If any of you out there think I should stop giving to children tell me and why, for me, it's about giving to those who are next to make the journey so many of us have done and still some of us have that to come.

Until now, I thought LastPass was perfect, but now they have ignored me in my request to get going again. If you pay for it, maybe treatment will be better.

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Preferred solution: My account reset so that I can get into my accounts again, is it so much to ask. Please reset my account.

User's recommendation: If you have free it is great but if you need help with free, it seems they don't help,unless it's just me because of a mixup on the site

1 comment
Guest

May I have the email address or phone number of the affected end user, John S Ttl? Thank you Lourdes Coronado LastPass Customer Support Level 1

Resolved
Alan A Lkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Resolved: Payment query

Updated by user May 01, 2025

Company fixed the issue and I have been provided with apology.

Original review Apr 15, 2025

My name is Alan Ahern.

I have been a Lastpass customer for the past 2 years. I was advised that my account was up for renewal on the 9th April (today) however I decided I did not want to renew so I deleted my account yesterday, the 8th April.

I notice however that you have debited my account with another years subscription yesterday - a day before the renewal was due.

Please contact me and confirm that a refund will be issued.

Thank you.

View full review
Kita Bdu
map-marker Wildwood, Florida

Login issue!

My issue has not changed - please contact me on my Mobile # (732-261-****) to assist in rectifying my problem -Thanks!

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Bill P Kga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bpedde@***.com

Original review updated May 18, 2025

i had to reformat my computer and when i went to log into my lastpass acct. it wants to verify my account and wants to send the info to the email account i no longer have access to...

i've suffered 2 strokes and have totally lost my memory... i rely on lastpass, like you couldn't believe... please help... thank you...

my new email is bpedde@***.com.

my telephone number is on file... please call that number so i can verify who i am...

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Preferred solution: i would like to gain access to my account... i can't be verified, as i no longer have access to that email address... i know the username and password to the account, i believe you have a telephone number on file... you could call me...

Laurie T Klx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot restore my last pass

I signed I tried to sign the last pass. I don't know my master password. It was a master password, but I don't have one.

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Shacora Orw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Renewing issues

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Original review updated Apr 21, 2025

This issue was resolved by LastPass quickly -

I have been trying for several days to renew my Premium membership because I got a message it was expiring (even though it was on auto renewal), and kept getting an error message, and now it has expired and I cannot access my account. When I click upgrade, I get the same error message.

I cant reach customer support by phone and because I dont have a premium account now I cant get support through the chat.

Can a Lastpass representative please help me? My email is kimkelly@***.com

View full review

About

Summary

LastPass is a small software company. It was founded in 2008. Its headquarters is based in Fairfax, Virginia, USA. LastPass offers a password manager designed to solve password security problems. The LastPass manager supports all major browsers, operating systems, and mobile devices. Basic features are as follows: random password generation, password auto change, online shopping profiles generation, secure digital records keeping, and fingerprint support. Clients’ Lastpass vault is available offline. The company uses AES-256 bit and PBKDF2 SHA-256 encryption algorithms. There is a LastPass satellite office in Paris, France.

LastPass reviews and complaints

LastPass is ranked 606 out of 9026 in Software category

Area Served

USA, Europe

Payment Methods

VISA

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