LastPass
LastPass Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has 2.1 star rating from 145 customer reviews, with 5% likely to recommend; rating distribution shows about 70% unfavorable and 9% positive, and consumers are mostly dissatisfied.
Positive Feedback
When it works, users report easy access to passwords and high security; some reviews note the product functions well across devices.
Negative Feedback / Risk Areas
- Widespread LastPass customer complaints about nonexistent customer service and delayed responses.
- Recurring billing and subscriptions issues, including unwanted charges and difficulty obtaining refunds.
- Frequent account recovery and login failures leaving users locked out of vaults.
Key Takeaways for Future Customers
- Read LastPass reviews and weigh support expectations before buying a membership.
- Expect limited live support for free accounts and prepare backup access to critical passwords.
- Monitor auto renewal and billing closely and keep payment records to pursue refunds if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has 2.1 star rating from 145 customer reviews, with 5% likely to recommend; rating distribution shows about 70% unfavorable and 9% positive, and consumers are mostly dissatisfied.
Positive Feedback
When it works, users report easy access to passwords and high security; some reviews note the product functions well across devices.
Negative Feedback / Risk Areas
- Widespread LastPass customer complaints about nonexistent customer service and delayed responses.
- Recurring billing and subscriptions issues, including unwanted charges and difficulty obtaining refunds.
- Frequent account recovery and login failures leaving users locked out of vaults.
Key Takeaways for Future Customers
- Read LastPass reviews and weigh support expectations before buying a membership.
- Expect limited live support for free accounts and prepare backup access to critical passwords.
- Monitor auto renewal and billing closely and keep payment records to pursue refunds if needed.
Media from reviews
Saint Louis, Missouri
Annoyed
I was given a password hint, but it wasnt enough. I tried several times, changed my password and nothing worked.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walluf, Hesse
Need help urget
need urget help whole company cant login
please urgently contact me login so i can update the policies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't stop recurring subscription
The saga continues. LastPass is so inept that they cannot provide me any information regarding what account cause my card to be charged $36 4 times, even when presented with the now cancelled full card information.Why would anyone trust this company with any secure information. I cancelled my account year ago because they were so inept, yet they kept charging me
No longer worth the effort. They could not even tell me any info about the account that my credit card was being charged for.
I no longer have an account or login. LastPass has no way to reach customer support without logging in, which I cannot do. It is likely illegal that they provide contact information without being logged in.
I've since had multiple email conversations with LastPass support and they keep asking for more information before even trying to let me know what specific LastPass account the payment is for. I closed the credit card, provided them a previous email in 2024 where they stated auto-pay was turned off and the account cancelled.
NOT TRUE.
I feel now like in out $72 for the Dec 2024 and Dec 2025 charges on an account that they cannot even identify the user of. ABSURD waste of my and their time.
- Weak difficult to use not safe to use no support
Preferred solution: Full refund
User's recommendation: Don't use last pass.
Atlanta, Georgia
If I could Place 0 for the rate I would
I've had this app for a long time, but since the AI came into effect, I have had nothing but issues with this app. I can't even log in and I have to work?
Do not store password on this app better yet get your money back and get you a password book with lock and key! Serious, this isn't worth the cost!! There is NO SUPPORT WHATSOEVER!
Bolony We PAY Premium to get NOTHING? I will be contacting MY law firm!
User's recommendation: WALK AWAY DO NOT WARNING!!! you will get locked out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walluf, Hesse
Need help logging in
country got blocked in policy need urgent help whole company unable to login please help me urgently
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cannot access account
After waiting 30 minutes, told me that they cann longer help me because no longer work with LastPass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
So far getting help seems impossible
I have a user (the CEO) that isn't receiving emails to log back into the service, and they have no chat, no email, no phone, just "go to the community." There is no direct way to open a ticket, and I need help from them, not the community that cannot access their systems to check. "Frustration" is just one word I would use as a description.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is non-existent. When the product works, it does its job, but when it loses your credentials and you are unable to log into your vault, you are SOL.
The platform does not recognize my master password. When I verify my account and reset the master password, the program tells me that I have succeeded, am all set, and should log in again.
When I do, the program tells me my password is not recognized. Thus, I am unable to log in and unable to reset my password.
As a result, I cannot access my vault and cannot access my passwords. The company cannot be contacted by telephone, email, chatbot, or any other means.
- Absolutely zero customer service
Preferred solution: Apology
User's recommendation: Find another way to protect and manage your passwordsyour
Tampa, Florida
Can’t call them with out giving personal information
Billed for service did not sign up for. Worse company ever.
No human contact. Want my money back now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
Hope you don’t have trouble because you can’t get a hold of anybody to solve it far as I can tell they have zero customer service and don’t care.
They dont seem to care about their customers they just want the money once you pay you cant get a hold of them to cancel or to get logged in when you have a problem
Hello Duane, We are sorry to hear that you are having problem to login to your LastPass account, you can request assistance and report your issue by following this guide from ***: https://***/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus Just click in the "Request help logging in" button and to get assistance from lastpass support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Product. Unless you need customer service.
Security is the most important feature of a password manager. However, if you lose access to your email account and it is the only way Last Pass will communicate with you the service you have used for the last 7 years is now worthless and (even worse) problematic. Customer Service is expensive but it is the difference between a mediocre app and a real company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve gotten no response cannot use their product
Hope nothing goes wrong because you can’t get a hold of them there is no customer support to resolve a login problem. It keeps saying login and you can get help. How do you login if you can’t
Until they respond to my questions, I cannot use their product for I cannot sign in even after payment for a year subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero Customer Support
Problem with your account? Tough.
Cant log in? Tough. Need tech support?
Good luck. This isnt a companyits just an app that holds all of your most important information that is unrecoverable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou cannot contact customer service. I locked out a last pass because my email that I used no longer exist and they keep asking me to give an email address to verify who I am
There is no customer service that you can talk to cannot connect with email verification because email account no longer exist and they wont let me change it because I cant talk to anybody to do this
They just keep running me in circles to send a verification code to an email account that no longer exist to verify who I am
Recovery and subscription change.
Unacceptable customer service! Online support impossible, and it's maddening there is no way to reach a live representative.
Phone numbers are no longer in service. Even the sales department has been completely unresponsive.
Unacceptable and infuriating! Peg - 310-948-****
- Worthless
Preferred solution: Cancel my subscription!!
User's recommendation: Do NOT buy into LastPass. Do NOT get drawn in to company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Too much hassle with being locked out and password doesn't work
Company fixed the issue and I have been provided with apology. canceled my subscription
This software needs to be updated to work with different browers. The hassle of being locked out of your account and can't talk to anyone to get immediate help is ridiculous.
Having to change passwords often and still get locked out. It doesn't recognize your email address yet they send you and email is crazy. Not very happy at all.
Don't think I will renew my upcoming renewal. Too much hassle and time consuming.
- When it worked
- Not user friendly bad product
Preferred solution: Deliver product or service ordered
User's recommendation: RUN until it is fixed RUN
About
LastPass is a small software company. It was founded in 2008. Its headquarters is based in Fairfax, Virginia, USA. LastPass offers a password manager designed to solve password security problems. The LastPass manager supports all major browsers, operating systems, and mobile devices. Basic features are as follows: random password generation, password auto change, online shopping profiles generation, secure digital records keeping, and fingerprint support. Clients’ Lastpass vault is available offline. The company uses AES-256 bit and PBKDF2 SHA-256 encryption algorithms. There is a LastPass satellite office in Paris, France.
LastPass is ranked 601 out of 11999 in Software category
USA, Europe
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Hello, Please follow the below steps to submit a case with LastPass Support: 1. Navigate to https://***/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus.
2. Click on the Request Help Logging In 3.
Enter your email address 4. You will receive a code you must enter to validate your account From there a case will be created with LastPass Customer Support.