LastPass
LastPass Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has 1.9 star rating based on 152 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend LastPass to a friend or colleague.
- Rating Distribution
Pros: When it worked, Easy access to passwords when it actually works, High security.
Cons: Customer support, Customer service, Customer service does not exist.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has 1.9 star rating based on 152 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend LastPass to a friend or colleague.
- Rating Distribution
Pros: When it worked, Easy access to passwords when it actually works, High security.
Cons: Customer support, Customer service, Customer service does not exist.Recent recommendations regarding this business are as follows: "A phone number to call customer service", "I am fearful of this company when they choose to avoid live customer interaction.", "see above", "Do used. No help", "Avoid them. They are a sinking ship".
Most users want LastPass to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LastPass Reviews
"I am trying to talk to someone and can’t"
You don't answer so we can talk. Please call me 203-733-****. Please stop F*****ing my e and talk. !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vichy, Auvergne Rhône-Alpes
PASSWORD
I did not have the chance to talk to someone
I rellay need to talk to a human person
Thanks it's an elergebcm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Vergne, Tennessee
Resolved: Turn off MFA
Company fixed the issue and I have been provided with apology.
I was finally able to find a phone number for talking to a human. Be warned that this only works if you have a Premium account.The number in the US: 866-890-****Ater speaking with a human, my issue was resolved.
I need to talk to a human because I can't log in. But it tells me that's only for Premium accounts and I need to prove it by logging in. No help at all!
- Works well and has kept my vault safe since 2017
- Almost noway to talk to support team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Bad Customer Service & Support
Company fixed the issue and I have been provided with apology. I received a call from customer support and solved my issue on the phone.Much appreciated.
We also have a support ticket that has been raised, but we are unable to see any updates or access the ticket. Reaching support or an agent is a real headache. Every time we try to request help, we receive this message: 'Thank you for contacting LastPass.
We have identified that you have submitted a request through our website within the last 72 hours. We are confirming that we have received your initial request and someone from the LastPass Customer Care team will contact you as soon as possible for assistance.
- Easy to search
- Easy to save password
- Complicated process to reset or retrieve password
- Poor support response
- No payment options for premium
Preferred solution: Fix my problem URGENTLY
User's recommendation: Find another solution other than lastpass.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
Very hard to talk to a person. I’ve been trying to solve a problem for weeks
Im a premium user.Ive tried everything to solve a login problem.
I go round and round and round with no satisfaction. Ive tried multiple times to contact a human with no success.
My problem is trying to change my login email.
I keep getting a message to open my email which doesnt exist any longer!
Im very very frustrated.
Its a great company otherwise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: There is no live support for the free version, apparently including paying for support.
They fixed the problem on their own.
I have not lost my master password, so LastPass logs me in but immediately logs me out. I've tried the solutions on the support site, such as clearing the cache in my browser and changing various options for LastPass.
This behavior can also happen if you haven't used the program in a while, which I haven't. So, I'm stuck. I was part of their data breach, but now they require a paid version for support?
I feel undone. No thanks.
- Free version was great for a road test
- No support for free version
- Even paid
- Customer support
Preferred solution: Live help getting access to my account.
User's recommendation: 1.9 star says it all
Redwood City, California
Password
I placed a call to office. However, no one ever answered the phone. Can someone call me at (510) 501-****?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cant cancel - hostage to their subscription
I followed the instructions in their knowledge base to cancel, but the button they tell you to press does not exist. Is it impossible to cancel? I had to cancel my credit card to prevent being charged.
- It was great company
- Had huge security breach and now it is impossible to cancel
Preferred solution: Cancel my subscription
User's recommendation: Avoid them. They are a sinking ship
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Can’t get into account and your help desk isnt helping
i have been trying to login and follow the directions I have been sent but no luck and i have contacted the help desk many times and also the chat room - this morning , i get to the stage to pay $2 and the Commonwealth bank wont accept payment to you, can I please have a phone number to talk to someone. this is very frustrating
Sharon Blackett NSW Australia +61 2 416****48
User's recommendation: A phone number to call customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am trying to talk to someone and can’t
You don't answer so we can talk. Please call me 203-733-****.
Please stop F*****ing my e and talk. !!!
Preferred solution: Help from a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No person to help me
Oh yes, hire someone to call and answer questions
The chat bit is a circus! I dont want to be upset for this is te first time I had to contact you, but it sucks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hollywood, Florida
Don't understand the chat bit when WHOEVER answers
They can tell me why my password in my iPad is not login me in. It does on my PC, need for a class I am taking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't close Last Pass website when browser is closed. Also won't close when there is a designated amount of time of inactivity.
There are many complaints on the Internet about this, and no contact persons are available to assist. Understand that there is a class-action lawsuit related to two data breaches in 2022 that were not reported to customers in a timely manner.
Why should I, or would I, continue to trust this company with my passwords and information? I would have to be brain-dead!
- Too easy to use
- Absolutely no reliable or live customer support
- No working phone numbers to contact live support
Preferred solution: Full refund
User's recommendation: I am fearful of this company when they choose to avoid live customer interaction.
Atlanta, Georgia
I want to cancel my LastPass account
I don't use it and am tired of paying for this, so cancel my account. CANCEL, CANCEL, CANCEL, CANCEL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Locked out of account
Be available for locked-out customers. Locked out because when I logged in, the wrong city showed as the calling city.
- Terrible customer service
Preferred solution: Help unlocking my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Can not log in account
Can not log into account. No contact info to resolve.
No technical support available. Do not sign up for service!
User's recommendation: Do not sign up for service
Glenview, Illinois
Your password did not arrive within the 5 minutes deadline for entering so my message disappeared and was not sent
Your pass code did not come within the 5 minute deadline for entering so I assume my message was never sent. This is stupit bgut everything about Last Pass is rediculous and complicated.
About
LastPass is a small software company. It was founded in 2008. Its headquarters is based in Fairfax, Virginia, USA. LastPass offers a password manager designed to solve password security problems. The LastPass manager supports all major browsers, operating systems, and mobile devices. Basic features are as follows: random password generation, password auto change, online shopping profiles generation, secure digital records keeping, and fingerprint support. Clients’ Lastpass vault is available offline. The company uses AES-256 bit and PBKDF2 SHA-256 encryption algorithms. There is a LastPass satellite office in Paris, France.
LastPass is ranked 584 out of 7569 in Software category
USA, Europe
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Even after 7 reminders, no response from their end. Also after submitting my review , still no response from their end.