LastPass
LastPass Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has a 2.1 star rating from 148 reviews and about 5% would recommend, with overall consumer sentiment largely negative and many users dissatisfied.
Key Takeaways for Future Customers
- Expect strong security and easy access when it works, but verify recovery options before subscribing.
- Prepare for limited live support; check policies on billing, refunds and subscriptions first.
Negative Feedback / Risk Areas
- Frequent LastPass customer complaints about nonexistent customer service and long response times.
- Recurring billing, refund and subscription issues with difficulty cancelling or getting refunds.
- Many reports of account lockout and failed account recovery leaving users without access.
Positive Feedback
When functional, users praise LastPass for high security and convenient password access; some individual cases report responsive resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LastPass has a 2.1 star rating from 148 reviews and about 5% would recommend, with overall consumer sentiment largely negative and many users dissatisfied.
Key Takeaways for Future Customers
- Expect strong security and easy access when it works, but verify recovery options before subscribing.
- Prepare for limited live support; check policies on billing, refunds and subscriptions first.
Negative Feedback / Risk Areas
- Frequent LastPass customer complaints about nonexistent customer service and long response times.
- Recurring billing, refund and subscription issues with difficulty cancelling or getting refunds.
- Many reports of account lockout and failed account recovery leaving users without access.
Positive Feedback
When functional, users praise LastPass for high security and convenient password access; some individual cases report responsive resolution.
Media from reviews
Ligonier, Pennsylvania
Can't sign in
Couldn't talk to a real person only a machine.
Nothing happens. contact number for help doesn't connect to Lastpass. I'm fed up with website and will use a different site.
User's recommendation: Customer Service does not work. Number to contact doesn't work for LastPass ??????
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walluf, Hesse
Need help urget
need urget help whole company cant login
please urgently contact me login so i can update the policies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Resolved: Customer service is nonexistent except for a bunch of website crap
App asked for my master password, which I have forgotten, and account recovery with facial ID that had been set up doesn't work. It's impossible to reach a living person for help.
Preferred solution: My passwords
User's recommendation: Try another password manager
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't stop recurring subscription
- - I no longer have an account or login, yet a $36 yearly charge appeared.
- - Support asks for more info before identifying the charged account.
The saga continues. LastPass is so inept that they cannot provide me any information regarding what account cause my card to be charged $36 4 times, even when presented with the now cancelled full card information.Why would anyone trust this company with any secure information. I cancelled my account year ago because they were so inept, yet they kept charging me
No longer worth the effort. They could not even tell me any info about the account that my credit card was being charged for.
I no longer have an account or login. LastPass has no way to reach customer support without logging in, which I cannot do. It is likely illegal that they provide contact information without being logged in.
I've since had multiple email conversations with LastPass support and they keep asking for more information before even trying to let me know what specific LastPass account the payment is for. I closed the credit card, provided them a previous email in 2024 where they stated auto-pay was turned off and the account cancelled.
NOT TRUE.
I feel now like in out $72 for the Dec 2024 and Dec 2025 charges on an account that they cannot even identify the user of. ABSURD waste of my and their time.
- Weak difficult to use not safe to use no support
Preferred solution: Full refund
User's recommendation: Don't use last pass.
Atlanta, Georgia
If I could Place 0 for the rate I would
- - Since the AI update, the app has login issues and users cannot access it.
- - They report no support and seek a refund, and threaten legal action.
I've had this app for a long time, but since the AI came into effect, I have had nothing but issues with this app. I can't even log in and I have to work?
Do not store password on this app better yet get your money back and get you a password book with lock and key! Serious, this isn't worth the cost!! There is NO SUPPORT WHATSOEVER!
Bolony We PAY Premium to get NOTHING? I will be contacting MY law firm!
User's recommendation: WALK AWAY DO NOT WARNING!!! you will get locked out
Leesburg, Virginia
My credit card expired and I need to update it. Plus I’m not a free user, I’m a premium customer
I want to speak to a human. I already submitted a support ticket 2 days ago, and no one called me back to update my credit card information.
Preferred solution: I want to pay you for my annual subscription
Saint Louis, Missouri
Annoyed
I was given a password hint, but it wasnt enough. I tried several times, changed my password and nothing worked.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walluf, Hesse
Need help logging in
country got blocked in policy need urgent help whole company unable to login please help me urgently
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cannot access account
After waiting 30 minutes, told me that they cann longer help me because no longer work with LastPass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
So far getting help seems impossible
- - The CEO isn't receiving emails to log back into the service.
- - There is no direct way to open a ticket; only the community is available.
I have a user (the CEO) that isn't receiving emails to log back into the service, and they have no chat, no email, no phone, just "go to the community." There is no direct way to open a ticket, and I need help from them, not the community that cannot access their systems to check. "Frustration" is just one word I would use as a description.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is non-existent. When the product works, it does its job, but when it loses your credentials and you are unable to log into your vault, you are SOL.
- - Master password not recognized after reset and login fails.
- - I cannot access my vault or passwords, and the company cannot be contacted.
The platform does not recognize my master password. When I verify my account and reset the master password, the program tells me that I have succeeded, am all set, and should log in again.
When I do, the program tells me my password is not recognized. Thus, I am unable to log in and unable to reset my password.
As a result, I cannot access my vault and cannot access my passwords. The company cannot be contacted by telephone, email, chatbot, or any other means.
- Absolutely zero customer service
Preferred solution: Apology
User's recommendation: Find another way to protect and manage your passwordsyour
Tampa, Florida
Can’t call them with out giving personal information
Billed for service did not sign up for. Worse company ever.
No human contact. Want my money back now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
Hope you don’t have trouble because you can’t get a hold of anybody to solve it far as I can tell they have zero customer service and don’t care.
They dont seem to care about their customers they just want the money once you pay you cant get a hold of them to cancel or to get logged in when you have a problem
Hello Duane, We are sorry to hear that you are having problem to login to your LastPass account, you can request assistance and report your issue by following this guide from ***: https://***/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus Just click in the "Request help logging in" button and to get assistance from lastpass support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Product. Unless you need customer service.
- - Security matters most in password managers.
- - Email access loss stops Last Pass from communicating.
- - Customer service is expensive but marks a real company.
Security is the most important feature of a password manager. However, if you lose access to your email account and it is the only way Last Pass will communicate with you the service you have used for the last 7 years is now worthless and (even worse) problematic. Customer Service is expensive but it is the difference between a mediocre app and a real company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve gotten no response cannot use their product
Hope nothing goes wrong because you can’t get a hold of them there is no customer support to resolve a login problem. It keeps saying login and you can get help. How do you login if you can’t
Until they respond to my questions, I cannot use their product for I cannot sign in even after payment for a year subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero Customer Support
Problem with your account? Tough.
Cant log in? Tough. Need tech support?
Good luck. This isnt a companyits just an app that holds all of your most important information that is unrecoverable.
About
LastPass is a small software company. It was founded in 2008. Its headquarters is based in Fairfax, Virginia, USA. LastPass offers a password manager designed to solve password security problems. The LastPass manager supports all major browsers, operating systems, and mobile devices. Basic features are as follows: random password generation, password auto change, online shopping profiles generation, secure digital records keeping, and fingerprint support. Clients’ Lastpass vault is available offline. The company uses AES-256 bit and PBKDF2 SHA-256 encryption algorithms. There is a LastPass satellite office in Paris, France.
LastPass is ranked 598 out of 12973 in Software category
USA, Europe
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Hello, Please follow the below steps to submit a case with LastPass Support: 1. Navigate to https://***/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus.
2. Click on the Request Help Logging In 3.
Enter your email address 4. You will receive a code you must enter to validate your account From there a case will be created with LastPass Customer Support.